Trust & Safety
BIDFAME guidelines
BIDFAME is a marketplace for one-of-one items shipped directly from the creator to the winner. These rules protect both sides and keep our community trusted.
Shipping requirements
- Timeline. Ship within 5 business days of payment. If you need more time, message the buyer.
- Tracking required. All shipments must use a tracked carrier. Tracking number must be uploaded when marking the order as shipped.
- Packaging. Use packaging suited to the item's value and fragility. High-value items should be insured.
- Region. Ship to the address on the order. If you can't, contact support before cancelling.
Personalization
Creators are encouraged to add a personal touch. The following are allowed:
- Signed thank-you note or card
- Photo, polaroid, or printed message addressed to the buyer
- Small unbranded gift or memento related to the item
Prohibited content:
- Sexually explicit, violent, or hateful material of any kind
- Personal contact info that bypasses BIDFAME (phone numbers, payment links, off-platform offers)
- Counterfeit, replica, or unauthorized merchandise
- Anything illegal in the buyer's or creator's country
Consequences for violations
- First minor violation: warning and required acknowledgement.
- Repeated or serious violations: listing removed, payouts held, account suspended.
- Illegal content or fraud: permanent ban and reporting to relevant authorities.
Reporting issues
Buyers can report a shipping problem from their order page, or email support@bidfame.com. We respond within 1 business day.